A direct connection with Denver City Government is here at their website: DenverGov.org. Additionally, we recommend downloading PocketGov.com for direct connection to city services, including street sweeping schedules, DMV renewals, accessing the 311 system to report neighborhood concerns, and Denver Police Dept’s Virtual Neighborhood.
Potholes are created by repeated freeze-thaw cycles and are most likely to be found on heavily used roads (duh!) and near the edges of the road because that is where the water collects. Weather permitting, the city has as many as eight crews filling potholes each day during the week. These are street-maintenance employees, the same people who plow snow and do other things on Denver streets. On snowy days or rainy days, there is less pothole filling because it’s not effective to be out patching in a rainstorm or a snowstorm.
Denver fills between 60,000 and 100,000 potholes and spends approximately $2 million annually on pothole repair. Public Works relies on citizens calling 311 or using Pocketgov to report potholes and they also assess the needs by proactive patrols. Typically reported potholes are filled within three business days.
The city uses asphalt year round to fill potholes. In warm weather, they use a hot mix, and in the winter months, a cold mix but this is not their preferred patch. The best patch is hot mix because it gives the best bond.
If a pothole has damaged your vehicle, you may file a claim with the city attorney’s office on their file-a-claim page. (Instructions on how to file the claim are found on the page.)
Be sure to call 811 before starting an outdoor digging project, large or small. Failure to check before you dig can result in injuries, disruption of services to entire neighborhoods, and potential fines and repair costs.
Denver EveryBlock – Their goal is to help you be a better neighbor by giving you frequently updated neighborhood information, plus tools to have meaningful conversations with neighbors. EveryBlock is a combination of many different types of local information — from public records like crime reports, to neighbor discussions, to photos people have taken in your neighborhood.
(including Trash, Recycling & Composting Service) and information about the city’s Leaf Drop Program.
To report a power outage call Xcel Energy at (800) 895-1999 and to report gas leak, call Xcel Energy at (800) 895-2999. If you think you have a gas leak, leave your home immediately and call from a neighbors home or cell.
How to report a Short-Term Rental violation
If you suspect a short-term rental host in your neighborhood is unlicensed or is in violation of the “primary residence” rule you may submit an online complaint at www.denvergov.org/str and click on the “Complaints and Mediation” button on the right hand side. Denver Short-Term Rentals are required to be the primary residence of the host. Primary residence means a residence which is the usual place of return for housing as documented by at least two of the following: motor vehicle registration, driver’s license, Colorado state identification card, voter registration, tax documents, or a utility bill. A person can only have one primary residence.
There is no requirement of the host to maintain a certain number of days at the property or to be present when there are renters. For example, a host who is a retiree may spend half their time in another state, a host may travel for work, or a host could rent their property while away on vacation and these examples would not violate the primary residence rule. However, a host may not live two blocks away and still consider their secondary property a short-term rental. Rentals 30 days or more are considered long-term and do not require a license.
If you are having trouble with parking, trash, or other quality of life issues it is best to submit a complaint through 311, pocketgov.org, or through DPD’s non-emergency line at 720-913-2000. DPD responds to parties, loud noise, and disturbing the peace calls. 311 and pocketgov.org are for trash, parking, and other common neighborhood complaints. The city’s Excise and Licenses department utilizes this data when weighing whether to issue a notice of violation against a short-term rental host.
Additional information about Denver’s short-term rental license can be found at www.denvergov.org/str.